Please use this identifier to cite or link to this item: http://hdl.handle.net/1901/70
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| contributor.advisor | Jeffrey Pomerantz | en |
| creator | Jennifer Emanuel | en |
| date.accessioned | 2004-04-15T18:24:26Z | - |
| date.available | 2004-04-15 | en |
| date.issued | 2004-04-15T18:24:26Z | - |
| date.submitted | April 2004 | en |
| identifier.uri | http://hdl.handle.net/1901/70 | - |
| description.abstract | This study examines the use of chat reference services in the Health Sciences Library at the University of North Carolina at Chapel Hill over a period of two and one half years. Chat reference transcripts were extracted from LSSI’s Virtual Reference service and then examined for the time in which they occurred. Once the transcripts were examined, results were charted in order to observe trends over time. The results showed that usage of chat reference services is increasing, though needs a lot more use in order to compare to phone and face to face reference services. An analysis of the chat transcripts showed that patrons are more likely to use chat reference services to ask more complicated questions than those normally asked over the phone or in person. | en |
| format | application/pdf | en |
| format.extent | 509055 bytes | - |
| format.mimetype | application/pdf | - |
| language.iso | en_US | en |
| publisher | School of Information and Library Science | en |
| rights | Attribution-NonCommercial 1.0 | en |
| subject | College and university libraries -- Reference services Reference services -- North Carolina Academic libraries – Reference services Electronic reference services Reference services – automation | en |
| title | AN ASSESSMENT OF CHAT REFERENCE USAGE AND TRENDS AT THE HEALTH SCIENCES LIBRARY AT THE UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL | en |
| type | Electronic Theses and Dissertations | en |
| degree.discipline | Information Science | en |
| degree.grantor | University of North Carolina at Chapel Hill | en |
| degree.level | Master | en |
| degree.name | Master of Science | en |
| Appears in Collections: | SILS Master's Papers |
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