Please use this identifier to cite or link to this item: http://hdl.handle.net/1901/273
| Title: | Assessing the Training Program for New Graduate Assistants: One Institution’s Experience |
| Authors: | Jonathan A. Ashley |
| Keyword: | Reference services -- North Carolina |
| Keyword: | Reference services -- training -- evaluation |
| Keyword: | Reference services -- usage |
| Keyword: | Student assistants -- College and University Libraries |
| Keyword: | Student assistants – training |
| Issue Date: | 11-Apr-2006 |
| Publisher: | School of Information and Library Science |
| Abstract: | Much has been written about the importance of graduate assistants at the academic library reference desk yet little has been done to gauge how effective training programs are in comparison with the kinds of questions students are likely to receive. This study analyzes the training program at one academic library to determine if the approach used adequately prepares students for the most common questions they are likely to encounter. Using a sample of actual questions asked at the reference desk, the training program graduate assistants receive was assessed to determine how well the type of training offered matched the most common types of questions asked. The study finds that the training program does a good job of preparing students for certain kinds of questions but overlooks other important areas. |
| URI: | http://hdl.handle.net/1901/273 |
| Appears in Collections: | SILS Master's Papers |
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